Head, Business Growth & Insight at Interswitch Group


Interswitch is an Africa-focused integrated digital payments and commerce company that facilitates the electronic circulation of money as well as the exchange of value between individuals and organisations on a timely and consistent basis. We started operations in 2002 as a transaction switching and electronic payments processing, and have progressively evolved into an integrated payment services company, building and managing payment infrastructure as well as delivering innovative payment products and transactional services throughout the African continent. At Interswitch, we offer unique career opportunities for individuals capable of playing key roles and adding value in an innovative and fun environment.

We are recruiting to fill the position below:

Job Title: Head, Business Growth & Insight

Location: Lagos
Employment type: Permanent
Department: Systegra – Digital Infrastructure & Managed Services


Job Purpose

  • Lead and coordinate the execution of strategy as approved
  • Coordinate the strategic planning and business performance management processes to ensure complete alignment with group strategy office
  • Coordinate the execution of business innovation, business growth initiatives and strategic initiatives within the group
  • Lead and coordinate the execution of business plans for Triggers initiatives and strategic projects with potential to generate 5% – 10% in new revenue
  • Serve as Business consultant to the operating and functional groups.

Key Responsibilities
Performance Tracking and Division Co-ordination:

  • Demonstrate a strong understanding of our business model and a proven ability to communicate with senior internal team members (Group Heads/MDs/EVPs/Chiefs/GMD) and external contacts (consultants, investors, partners and clients)
  • Provides ongoing oversight and support to ensure that performance measures are being used to effectively manage operations, identify and manage risks, and effect organizational and business changes
  • Effectively evaluate Business performance (Target vs Actual) leveraging the Business Driver Diagram tool
  • Effectively evaluate employee performance (Target vs Actual) leveraging the Balance Scorecard tool
  • Develop, implement, and interpret policies, procedures, and processes and evaluate their effectiveness
  • Plan, organize, and manage multiple projects and tasks simultaneously in a fast-paced environment
  • Develop and maintain effective working relationships with staff, other Departments and external customers.
  • Plan, coordinate, and assign the work of others and lead functional workgroups as directed by the MD/EVP
  • Provide expertise in analysis of service performance and determining business impact

Business Growth Management:

  • Drive Business Innovation ideas and initiative from quality research, business performance analysis and insights
  • Identify and develop growth initiatives to enable business meet its growth objectives
  • Lead and coordinate the generation of business ideas, brainstorming sessions and incubation initiatives to enable growth plans
  • Work with business owners, functional chiefs to identify opportunities for optimizing the business and creating efficiencies across operations within the Interswitch Group.
  • Lead assigned new growth or business expansion initiatives that maybe assigned y the MD/EVP during the course of the year
  • Deepen understanding of the payment and commerce industry, monitor emerging trends and recommendS adjustments

Business Models, Revenue Models or Operations Strategy:

  • Demonstrate the ability to interpret and provide insightful commentary on performance results, including the impact of market factors and other drivers
  • Manage all performance benchmarks used by Interswitch to track performance of the approved Industries.
  • Makes use of insights from market research to inform strategy and direction and also strengthen decision making process.

Program And Project Management:

  • Excellent project management and organizational skills
  • Excellent time management skills with the ability to priorities workload efficiently
  • Switched on and self-starter attitude to work
  • Strong team orientation with a willingness and preparedness to share and seek information, knowledge, help and support others in the team
  • Excellent ‘verbal, written and presentation’ communication skills. For written and verbal skills, particular focus on interpreting to non-technical audiences
  • Good understanding of service and project delivery methodologies. Agile, Lean Six Sigma, CMMI and others Interswitch may consider important in driving its business objectives


  • A demonstrated ability to think critically, solve problems, and develop a narrative based on data driven insights
  • Experience with the development of research and measurement frameworks based on clearly defined objectives
  • Demonstrated ability to analyse data and translate into a business opportunity or business innovation
  • Advanced experience with business tools (specifically with respect to Excel, PowerPoint, Visio and Word) and industry research platforms; Gartner, Bloomberg, and popular Payment and Industry-relevant blogs.
  • Proven ability to analyze, organize and integrate large amounts of information into clear concise presentation and plans
  • Ability to develop, implement and collaborate effectively towards measuring & tracking strategies and strategic initiatives
  • Contribute to development of best practices, industry standards, regulatory policies, and related activities.

Education and Experience
Academic Qualification(s):

  • First Degree in relevant discipline
  • An MBA from a Top Business School would be an advantage

Professional Qualification(s):

  • Lean Six Sigma
  • Safe Agile Certification (Not mandatory but recognized)

Experience (Number of relevant years):

  • 6 – 12 years’ experience in banking, payment and commerce industry
  • 2 – 3 Consulting experience with a leading industry firm
  • 2 – 3 Management Experience.

Application Closing Date
26th August, 2023..


How to Apply
Interested and qualified candidates should:
Click here to apply online


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