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Duty Officer at Green Africa Airways Limited – Kano & Imo

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Green Africa Airways Limited is a value airline based in Lagos, Nigeria. We are a new carrier that offers safe, reliable and affordable air travel to a much broader group of customers. This positions us as a significant contributor to the economic development of Nigeria and the African continent.

We are recruiting to fill the position below:

Job Title: Duty Officer

Locations: Kano & Owerri – Imo
Job Function: Airport Services
Employment Type: Full Time
Experience level: Mid
Workplace Type: Onsite

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Job Role

  • Supervising resource utilization to meet Green Africa’s standard while balancing customer service and accounting requirements
  • Providing leadership and direction for assigned staff over a 7day shift covering all daily flights, to achieve departmental goals for productivity and quality
  • Providing correct information regarding fares, ticketing, product knowledge and refunds to airport front level staff
  • Maintaining accurate records and update PNR files
  • Supervising all Reservations & Ticketing team activities in both back office and front desk to optimize all customer interactions into potential sales outcome
  • Ensuring all agreed SLAs, safety standards and procedures are adhered to by all internal and external parties
  • Ensuring all in-house teams and third parties adhere to agreed working practices/guidelines to ensure safe and on time turnaround.

Qualifications

  • Bachelor’s Degree or Higher Diploma in any field
  • 2 – 3 years proven experience in a similar role
  • Advanced computer skills and high attention to detail.

Must have skills:

  • Excellent communication and interpersonal
  • High-level numeracy
  • Must be willing to work outdoor weather conditions under time pressure
  • Advanced computer skills and high attention to detail

Good to have skills:

  • Problem-solving skill
  • Attention to details
  • Ability to remain calm personality in difficult situations
  • Adaptability to varying weather conditions.

Application Closing Date
Not Specified.

Method of Application
Interested and qualified candidates should:
Click here to apply online

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